Upgrade/downgrade the billing plan

You can update your subscription at any moment. Please review how it works when you upgrade/downgrade your subscription.

Role requirement: Organization Owners

Subscribing to a paid plan

Once you have defined what billing plan fits your needs (compare plans on our Pricing page), you can navigate to the billing page and subscribe to the plan that fits your needs.

Account usage/billing limits changes

When you subscribe to any paid plan:

• Your account usage resets
• Limits apply in accordance with the chosen paid plan
• Features become available based on the selected plan (e.g. Webhooks become available with the Pro plan and higher)
• The minimum data refresh interval is applied based on the selected plan (e.g. daily in the Starter plan, 15-min in Custom plan)

See more about Coupler.io Features & Limits in this dedicated article.

You can review your account's plan and used limits on the billing page

What happens with data flows or settings that are not supported in my billing plan?

Your account's settings, features & limits will be updated according to the new plan you have subscribed to.

If your new plan does not support the previously used feature >> it will get disabled.

If your new plan has lower limits >> you will see respective warnings with the options to:

• reduce your currently used limits;
• upgrade to a higher plan that supports your needed limits.

Let's review this in more detail with the following features:

Data refresh (scheduled data flows)

For example, you set up a data flow to run every hour during the 7-day Pro plan free trial period. Then you subscribed to a lower plan that does not support the hourly data refresh interval.

Your data flow will not run on schedule and you will need to set up a new schedule for it (daily instead of hourly). Or, you can upgrade your plan (in this example, back to the Pro plan) to have this data flow up and running.

The data flows that are scheduled to run at a higher frequency than your current billing plan allows will also have the following error:

The automatic data refresh has been disabled because the schedule is more frequent than your current plan's limit. Please adjust the schedule or upgrade your plan.

Once you upgrade to a plan with the needed supported data refresh frequency, they will be automatically enabled back.

Users

If you added multiple users to your account, and then switched to a billing plan that supports fewer users >> the view-only mode will be turned on for your account, with the following needed steps:

• remove the extra users from your account according to the new plan's limit, or
• upgrade to a higher plan that supports your needed users' number

The corresponding warning will be shown in your account:

User limit exceeded. Your account is switched to view only mode due to the exceeded user limit. To continue using Coupler.io, please remove users or upgrade your plan.

Upgrade a billing plan

If you upgrade your billing plan (subscribe to a more expensive plan), we'll calculate the difference between the old and new plans to apply a prorated charge to the rest of the billing period.

Account usage/billing limits changes

When you upgrade a billing plan:

• Your account usage doesn't reset
• Your billing period end date is not changed
• Limits increase in accordance with a chosen billing plan
• More frequent data refresh intervals become available
• New features become available, according to the chosen plan (e.g. Webhooks)

When you change the billing period from Monthly to Annual or vice versa (for the same billing plan):

• Your account usage resets
• Your billing period end date is changed

Downgrade a billing plan

If you downgrade your billing plan (subscribe to a cheaper plan), we will recalculate the price of the plan for the current billing period and use the money that you already paid for the higher plan to pay for the rest of the billing period. The difference between the old and new billing plans will be accumulated on your balance and used for the next payments. The price for your new subscription will apply to the next billing period.

Account usage/billing limits changes

When you downgrade a billing plan:

• Your account usage doesn't reset
• Limits decrease in accordance with a chosen paid plan
• Fewer features are available (e.g. no webhooks on the Starter/Active plans)
• Less frequent data refresh intervals are available

Cancel paid subscription

Your subscription will remain active until the end of the current billing period. After that, it will automatically moved to the free plan state. In this case, your account usage doesn't reset, and your account limits become aligned with the free plan.

To continue using your paid features get back to the billing page and resume your subscription or choose any other subscription plan.