# FAQ

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<summary>Where do I find my Zoho Campaigns API key?</summary>

Log in to Zoho Campaigns and go to **Settings → Developer Space → API Keys**. If you don't see this option, your plan may not include API access — check your plan details or contact Zoho support.

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<summary>Can I pull data from multiple Zoho Campaigns accounts into one destination?</summary>

Yes. Add each account as a separate source within the same data flow using its own API key, then use the **Append** transformation to combine the data before sending it to your destination.

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<summary>What's the difference between Recent campaigns and Recent sent campaigns?</summary>

**Recent campaigns** includes all recently created campaigns regardless of their status — drafts, scheduled, and sent. **Recent sent campaigns** filters to only campaigns that have already been delivered to recipients. Use Recent sent campaigns when you only care about live performance data.

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<summary>Can I get historical campaign data, not just recent campaigns?</summary>

The recent campaign entities return a limited window. For broader historical access, use the **Campaign details** and **Campaign reports** entities — these may give you access to older campaigns depending on your Zoho plan and API response limits.

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<details>

<summary>Why do my open rates look higher than I'd expect?</summary>

Apple Mail Privacy Protection pre-fetches emails and triggers open tracking pixels even when a subscriber hasn't actually opened the email. This inflates open counts. Use click data as a more reliable engagement signal.

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<summary>Can I combine Zoho Campaigns data with Zoho CRM data in Coupler.io?</summary>

Yes. Add both Zoho Campaigns and Zoho CRM as sources in the same data flow and use the **Join** transformation to link records — for example, joining subscribers by email address with CRM contacts to connect email engagement with sales pipeline data.

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<summary>Which entities are best for building an email performance dashboard?</summary>

Start with **Campaign reports** for metrics and **Campaign details** for context, then join them on Campaign ID. Add **Mailing lists** if you want to slice performance by audience segment. Send the combined data to Looker Studio or Google Sheets for visualization.

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<details>

<summary>Can I use Zoho Campaigns data with AI tools through Coupler.io?</summary>

Yes. Coupler.io supports AI destinations including ChatGPT, Claude, Gemini, Cursor, Perplexity, and OpenClaw. You can route your campaign reports or subscriber data directly to these tools for automated analysis, summaries, or recommendations.

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{% hint style="info" %}
For a full list of available fields and metrics, see the [Data Overview](https://docs.coupler.io/sources/category/email/zoho-campaign/data-overview) article. For connection errors or missing data, check the [Common Issues](https://docs.coupler.io/sources/category/email/zoho-campaign/common-issues) article.
{% endhint %}