# FAQ

<details>

<summary>What authentication method does Box use in Coupler.io?</summary>

Box uses an API key / Client Credentials Grant (CCG) flow. You'll need a Client ID and Client Secret from a Box developer app configured for CCG, along with a User ID to specify which account context to authenticate as. This is different from the standard OAuth login flow.

</details>

<details>

<summary>Where do I find my Box User ID?</summary>

You can find your User ID in the Box developer console under your app's service account, or by calling the Box `/users/me` API endpoint. Your enterprise admin can also look it up in the Box Admin Console under **Users & Groups**.

</details>

<details>

<summary>Can I export Box Admin logs into a spreadsheet or database?</summary>

Yes — the **Admin logs** entity gives you the full enterprise audit trail. You can send it to Google Sheets, Excel, BigQuery, or any other supported destination. For ongoing compliance reporting, use Append mode in your destination so logs accumulate over time rather than being overwritten.

</details>

<details>

<summary>Why do I see data for some entities but not others?</summary>

Data availability depends on your Box plan and the permissions of the User ID you're using. Admin logs and Events require a Box Enterprise plan and an admin-level user. Sign requests and Sign templates require Box Sign to be enabled. File-level entities are scoped to what the authenticated user can access.

</details>

<details>

<summary>Can I combine data from multiple Box entities in one report?</summary>

Absolutely. Use Coupler.io's **Join** transformation to combine entities like Users and File collaborations on a shared user ID field. You can also use **Append** to stack data from the same entity across multiple Box accounts into a single destination sheet.

</details>

<details>

<summary>Can I send Box data to an AI tool like ChatGPT or Claude?</summary>

Yes — Coupler.io supports AI destinations including ChatGPT, Claude, Gemini, Cursor, Perplexity, and OpenClaw. This is useful for summarizing activity logs, analyzing sign request patterns, or getting insights from file metadata without building a full dashboard.

</details>

<details>

<summary>Does Coupler.io sync the actual file contents from Box?</summary>

No — Coupler.io syncs file **metadata** (name, size, owner, timestamps, sharing settings), not the raw file contents. If you need to process document content, you'd need to download files directly from Box.

</details>

<details>

<summary>How do I track which users have access to a specific folder?</summary>

Pull the **Folder collaborations** entity, which returns every collaboration record per folder including the user or group with access and their permission role. Join this with the **Users** entity in Coupler.io to replace user IDs with names and email addresses for a readable access report.

</details>

{% hint style="info" %}
For a full list of available fields per entity, see the [Data Overview](https://docs.coupler.io/sources/category/files-and-tables/box/data-overview) page. For help with missing data or permission errors, check the [Common Issues](https://docs.coupler.io/sources/category/files-and-tables/box/common-issues) guide.
{% endhint %}