FAQ

Can I connect multiple Chargify sites to Coupler.io?

Yes. Each Chargify site has its own subdomain and API key. Create a separate source connection in Coupler.io for each site. You can then use the Append transformation to combine data from multiple sites into a single destination sheet or table.

Why are all the monetary values showing as very large numbers?

Chargify stores all monetary values in cents — for example, $99.00 is stored as 9900. Divide any field ending in _in_cents or _amount by 100 in your destination to get the correct dollar value. This applies to total_revenue_in_cents, product_price_in_cents, amount_in_cents, and similar fields.

Which entity should I use to calculate MRR?

Use the Subscriptions entity. Filter by state = active, then sum product_price_in_cents (divided by 100) and group by product_name or billing interval. For a normalized MRR figure, you'll need to adjust annual plans by dividing by 12.

Can I see which customers have canceled and why?

The Subscriptions entity includes canceled_at and cancellation_message fields that tell you when a subscription was canceled and any reason recorded at the time. Filter by state = canceled to isolate churned subscriptions.

Can I join Chargify data with my CRM or helpdesk data in Coupler.io?

Yes. Use the Join transformation in Coupler.io to link Chargify Customers (using the email or reference field) with records from another source like HubSpot, Salesforce, or Intercom. This lets you build a unified customer view without any coding.

Can I send Chargify data to an AI tool like ChatGPT or Claude?

Yes. Coupler.io supports AI destinations including ChatGPT, Claude, Gemini, Perplexity, Cursor, and OpenClaw. You can route invoice or subscription data directly to these tools for analysis, forecasting, or drafting customer communications.

How do I find my Chargify API key?

Log in to your Chargify account, go to Settings → API Keys, and either copy an existing key or generate a new one. Make sure the key belongs to the correct site (subdomain) you want to connect.

For details on what fields are available in each entity, see the Data Overview article. If you're running into connection or authentication problems, check Common Issues.