Common Issues

Connection issues

I see unverified locations in my location list, but I only want verified ones

Coupler.io filters and displays only verified locations. If you're seeing unverified locations in your selection, verify those locations in Google Business Profile first, then reconnect in Coupler.io. Unverified locations will be rejected during the data pull and the run will fail.

The authorization window says Coupler.io is requesting "owner control" of my account

This is a standard OAuth permission request from Google. Coupler.io only uses these permissions to read your GBP data (metrics, keywords, reviews) and write to your chosen destination. Coupler.io does not modify or delete anything in your GBP account. If you're uncomfortable granting access, contact Coupler support to discuss alternative integration options.

I connected my Google account but my locations aren't showing up

Make sure you have Admin or Manager access to the locations in Google Business Profile. Viewer-only access won't allow Coupler.io to retrieve data. Also, confirm the locations are verified; unverified listings are not included. Sign out and reconnect your Google account to refresh the location list.

Missing data

Daily metrics or search keywords show no data before a certain date

GBP only provides historical data for approximately the last 90 days. If your start date is older than 90 days, adjust it to a more recent date. Data availability also depends on when your location was verified and active.

Reviews list is pulling fewer reviews than expected or is timing out

Reviews can take a long time to fetch if you have many reviews across many locations. Google's API has a 9-minute execution window. If the data flow times out, try splitting your locations across multiple data flows—for example, create one flow for 10 locations, another for the next 10. This reduces the data volume per request.

One location is returning data but another location in the same flow is missing data

Confirm that the missing location is verified in GBP and that you have Admin/Manager access to it. If other users manage that location, ask them to verify it or grant you access. Also check if that location had activity (impressions or actions) during your selected date range; if a location has zero activity, it may appear as missing.

Permission errors

I get an error saying my permissions are insufficient

You need Admin or Manager access to any location in GBP. Viewer-only access will cause permission errors. Log into Google Business Profile and check your role under "Users & access." If you're not an Admin, ask the account owner to grant you Manager or Admin permissions, then reconnect in Coupler.io.

I recently changed my Google password and now the connection is failing

After changing your Google password, Coupler.io's stored authorization may become invalid. Reconnect by clicking "Reconnect" in your data flow settings, or delete the connection and create a new one. You'll be asked to sign in again with your updated credentials.

Data discrepancies

Data in Coupler.io doesn't match what I see in Google Business Profile

Small discrepancies are normal due to data processing delays. Daily metrics are finalized after ~2 AM PT, so if you're comparing real-time data in GBP with yesterday's export, they won't match. Always compare using the same date range. If the difference is large (>10%), check that you're looking at the same metric (e.g., total actions vs. phone calls only).

Search keywords or metrics appear duplicated or with different values on different runs

This can happen if you run the data flow multiple times on the same day before GBP's data is finalized. Wait until after 2 AM PT for metrics to stabilize, then run your data flow. Use macros (e.g., {{yesterday}}) to pull yesterday's data for more consistent results.

Rate limits

My data flow is failing with a rate limit or quota error

Google Business Profile's API has strict rate limits. If you run multiple data flows simultaneously or pull from 100+ locations at once, you may hit these limits temporarily.

Quick fix:

• Space out your scheduled refreshes. Instead of running all flows at the same time, stagger them by 10–15 minutes.

• Split large multi-location flows into smaller ones (e.g., 30–50 locations per flow).

• Avoid running manual refreshes while scheduled refreshes are active.

If rate limiting persists, contact Coupler support; our team can request a quota increase from Google.

Reviews list consistently times out with 100+ locations

Reviews queries are data-heavy and Google's API must return all results within 9 minutes. With 100+ locations, this is difficult.

Solution: Split reviews into separate data flows by region or subset of locations. For example:

• Flow 1: Locations 1–50

• Flow 2: Locations 51–100

This reduces data volume and ensures each flow completes within the time limit.