FAQ

What is the difference between the Errors and Events entities?

Errors are grouped occurrences of the same exception — Bugsnag deduplicates individual crashes into a single error record with aggregate stats (total count, unique users, first seen, last seen). Events are the individual, raw crash reports that make up those errors. Use Errors for trend analysis and dashboards; use Events when you need per-occurrence details like stack traces, device info, or user breadcrumbs.

Where do I find my Bugsnag API key?

You need your Personal Auth Token, not the project API key. Log into Bugsnag, click your avatar in the top right, go to My Account, and scroll to the Personal auth token section. The project API key (shown in project settings) is for SDK instrumentation and won't work with Coupler.io.

Can I pull data from multiple Bugsnag projects in one data flow?

Yes — add multiple sources within the same data flow, each pointing to a different project. Then use the Append transformation to combine them into a single output table. This is useful for cross-project stability reports or portfolio-level dashboards.

Why is my Events export so slow or timing out?

The Events entity returns raw, per-occurrence data which can be very large for active projects. Narrow your start date to a shorter window (start with 7 days) and confirm the flow works before expanding. Also check that your Bugsnag plan supports the API rate limits needed for bulk event exports.

See Common Issues for more on rate limits and large export handling.

Can I use Bugsnag data with AI tools like ChatGPT or Gemini?

Yes. Coupler.io supports AI destinations including ChatGPT, Claude, Gemini, Perplexity, Cursor, and OpenClaw. You can route your Bugsnag Errors or Events data directly to these tools for AI-generated analysis — for example, asking an AI to summarize the top error trends or suggest fixes based on error messages.

What permissions does my Bugsnag account need?

It depends on which entities you're exporting. Project-scoped entities like Errors, Events, and Releases only require project member access. Organization-level entities — Organizations, Collaborators, and Teams — require Organization Admin permissions. If you're getting 403 errors, check your role in Bugsnag.

See Common Issues → Permission errors for troubleshooting steps.

How do I track which app version caused a spike in errors?

Export both the Errors and Releases entities as separate sources in your data flow, then use Coupler.io's Join transformation to link them by app version. This lets you see error counts and severity alongside release metadata — including which release stage and build tool was used.

See Data Overview → Common metric combinations for more on joining Bugsnag entities.

Does Coupler.io support incremental syncs for Bugsnag?

Coupler.io uses your configured start date to determine how far back to fetch data on each run. For ongoing refreshes, set a start date that reflects your desired lookback window. Each scheduled run will pull data from that date forward, keeping your destination up to date.