Zendesk Talk

Zendesk Talk is the built-in voice solution inside Zendesk Support, letting your team handle inbound and outbound calls, manage IVR menus, and track agent performance — all within the Zendesk ecosystem. Connecting it to Coupler.io lets you pull call records, agent activity, queue status, and phone configuration data into your analytics tools.

Why connect Zendesk Talk to Coupler.io?

• Export call logs, agent activity, and queue metrics to Google Sheets, Excel, BigQuery, or Looker Studio for custom reporting

• Combine Zendesk Talk data with other sources (like Zendesk Support tickets) using Join or Append transformations

• Send call summaries and agent performance data to AI tools like ChatGPT, Claude, or Gemini for automated analysis

• Keep a historical record of call data outside Zendesk Talk's own retention limits

Prerequisites

• A Zendesk account with Talk enabled

• Your Zendesk subdomain (e.g., yourcompany.zendesk.com)

• A Zendesk API token — generate one in Admin Center → Apps and integrations → Zendesk API → API tokens

• Your Zendesk agent email address (used alongside the API token)

Quick start

Start with the Calls or Agents activities entity — these give you the most actionable data right away.

How to connect

1

Create a new data flow. In Coupler.io, click Add data flow, then search for and select Zendesk Talk as your source.

2

Enter your credentials. Provide your Zendesk subdomain, your agent email address, and your API token. Coupler.io uses these to authenticate with the Zendesk Talk API.

3

Select an entity. Choose the data you want to export — for example, Calls, Agents activities, or Current queue activities. If you selected Calls or Call legs, use the date picker to set a start date for the export.

4

Choose a destination. Select where you want your data to go — Google Sheets, Excel, BigQuery, Looker Studio, or an AI destination like ChatGPT or Claude.

5

Run the data flow. Click Run to execute a manual sync. Once it completes successfully, your data will appear in the destination you chose.

Available entities

Entity	Description
Calls	Complete call records with duration, participants, and outcomes
Call legs	Individual segments of calls with detailed routing info
Agents activities	Activity metrics and stats per agent
Agents overviews	Summary of all agents' performance and status
Account overviews	High-level account statistics and usage metrics
Current queue activities	Real-time call queue status
Phone numbers	Phone numbers configured in your account
Addresses	Phone number addresses and their configurations
IVRs	IVR systems and their configurations
IVR menus	Menu options within IVR systems
IVR routes	Call routing rules configured in IVR systems
Greetings	Voice greetings used in call flows
Greeting categories	Categories used to organize greetings