# FAQ

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<summary>Does Coupler.io support Basecamp 2 or Basecamp Classic?</summary>

No. Only **Basecamp 3** accounts are supported. If you're on an older version, you'll need to upgrade your Basecamp account before connecting.

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<summary>Where do I find my Basecamp API token?</summary>

Go to [launchpad.37signals.com/integrations](https://launchpad.37signals.com/integrations) while logged into your Basecamp 3 account. Under the **API tokens** section, generate a personal access token. Copy it right away — you may not be able to view it again after leaving the page.

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<summary>Can I pull data from multiple Basecamp accounts into one report?</summary>

Yes. Add multiple sources to the same data flow — one per Basecamp account — and use the **Append** transformation to combine them. This works well if your organization manages separate Basecamp accounts by team or client.

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<summary>Why are my assignee fields showing as arrays or JSON instead of names?</summary>

Basecamp returns assignees and participants as lists. The raw output is an array, which some destinations display as a JSON string. Use your destination's split or flatten function to convert these into readable values. See the Data Overview for field details.

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<summary>Can I get only incomplete (open) todos?</summary>

Coupler.io pulls all todos based on your start date. To filter for open tasks, apply a filter in your destination (e.g., a filter on `completed = false` in Google Sheets or a WHERE clause in BigQuery). This approach is more flexible than restricting the source, since it lets you report on both open and closed tasks from the same data flow.

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<summary>What's the difference between Schedules and Schedule entries?</summary>

Schedules are the calendar tool containers attached to a project. Schedule entries are the individual events, milestones, or deadlines inside those containers. You need to add **Schedule entries** as its own entity to see the actual events — pulling Schedules alone only gives you the container metadata.

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<summary>Can I send Basecamp data to an AI tool?</summary>

Yes. Coupler.io supports AI destinations including **ChatGPT, Claude, Gemini, Perplexity, Cursor, and OpenClaw**. This is especially useful for Messages data, where AI tools can summarize discussions, extract decisions, or flag action items automatically.

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<summary>How far back can I pull historical data?</summary>

This depends on your start date setting. You can set it as far back as your Basecamp account history goes. For large accounts with years of data, consider starting with a recent date range, validating the output, then adjusting the start date to pull older records.

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{% hint style="info" %}
For field-level details on each entity, see the [Data Overview](https://docs.coupler.io/sources/category/project-management/basecamp/data-overview). For connection errors or missing data, check [Common Issues](https://docs.coupler.io/sources/category/project-management/basecamp/common-issues).
{% endhint %}