# Aircall

Aircall is a cloud-based phone system built for sales and support teams. It lets you manage calls, track agent activity, and monitor team performance — all from one platform. Connecting Aircall to Coupler.io lets you pull that data into your spreadsheets, dashboards, or data warehouse automatically.

**Why connect Aircall to Coupler.io?**

* Export call logs, user activity, and team data without manual downloads
* Schedule automatic refreshes so your reports always reflect the latest data
* Combine Aircall data with CRM or helpdesk data for a fuller picture of customer interactions
* Build dashboards in Google Sheets, Looker Studio, Claude, or other destinations

## Prerequisites

Before you connect, make sure you have:

* An active Aircall account with **Admin** access
* Your Aircall **API ID** and **API Token** (found in your Aircall Dashboard under **Integrations > API Keys**)

## Quick start

{% hint style="success" %}
Start with the **Calls** entity to get a full log of inbound and outbound calls. It's the most commonly used report and gives you an immediate view of team activity.
{% endhint %}

{% stepper %}
{% step %}
**Create a new data flow in Coupler.io** and select **Aircall** as your source.
{% endstep %}

{% step %}
**Connect your Aircall account.** Enter your Aircall **API ID** and **API Token** in the connection fields. You can find these in your Aircall Dashboard under **Integrations > API Keys**. Click **Save** to confirm the connection.
{% endstep %}

{% step %}
**Choose an entity.** Select the data you want to import — Calls, Users, Teams, Contacts, and more. See the table below for a full list.
{% endstep %}

{% step %}
**Set a start date.** Use the date picker to define how far back you want to pull data. This controls which records are included in your import.
{% endstep %}

{% step %}
**Configure your destination and schedule.** Choose where your data should land (Google Sheets, BigQuery, ChatGPT, etc.) and run your first import.
{% endstep %}
{% endstepper %}

## Available entities

| Entity              | What it contains                                                          |
| ------------------- | ------------------------------------------------------------------------- |
| Calls               | Full call log including duration, direction, status, tags, and timestamps |
| Companies           | Company records linked to your contacts                                   |
| Contacts            | Contact details associated with calls                                     |
| Numbers             | Aircall phone numbers configured in your account                          |
| Tags                | Tags used to categorize calls                                             |
| User availabilities | Real-time and historical availability status per agent                    |
| Users               | Agent profiles, roles, and settings                                       |
| Teams               | Team structure and membership                                             |
| Webhooks            | Webhook configurations set up in your Aircall account                     |