Aircall

Aircall is a cloud-based phone system built for sales and support teams. It lets you manage calls, track agent activity, and monitor team performance — all from one platform. Connecting Aircall to Coupler.io lets you pull that data into your spreadsheets, dashboards, or data warehouse automatically.

Why connect Aircall to Coupler.io?

• Export call logs, user activity, and team data without manual downloads

• Schedule automatic refreshes so your reports always reflect the latest data

• Combine Aircall data with CRM or helpdesk data for a fuller picture of customer interactions

• Build dashboards in Google Sheets, Looker Studio, Claude, or other destinations

Prerequisites

Before you connect, make sure you have:

• An active Aircall account with Admin access

• Your Aircall API ID and API Token (found in your Aircall Dashboard under Integrations > API Keys)

Quick start

Start with the Calls entity to get a full log of inbound and outbound calls. It's the most commonly used report and gives you an immediate view of team activity.

1

Create a new data flow in Coupler.io and select Aircall as your source.

2

Connect your Aircall account. Enter your Aircall API ID and API Token in the connection fields. You can find these in your Aircall Dashboard under Integrations > API Keys. Click Save to confirm the connection.

3

Choose an entity. Select the data you want to import — Calls, Users, Teams, Contacts, and more. See the table below for a full list.

4

Set a start date. Use the date picker to define how far back you want to pull data. This controls which records are included in your import.

5

Configure your destination and schedule. Choose where your data should land (Google Sheets, BigQuery, ChatGPT, etc.) and run your first import.

Available entities

Entity	What it contains
Calls	Full call log including duration, direction, status, tags, and timestamps
Companies	Company records linked to your contacts
Contacts	Contact details associated with calls
Numbers	Aircall phone numbers configured in your account
Tags	Tags used to categorize calls
User availabilities	Real-time and historical availability status per agent
Users	Agent profiles, roles, and settings
Teams	Team structure and membership
Webhooks	Webhook configurations set up in your Aircall account