Common Issues

Connection issues

OAuth authorization fails or redirects to an error page

Make sure you're logged into the correct Typeform account before clicking the authorization button. If you manage multiple Typeform workspaces, Typeform will authorize whichever account is currently active in your browser. Log out and back in to the right account, then try connecting again.

"Exceeded maximum accounts" error when connecting

Coupler.io limits the number of source accounts you can connect per workspace. If you've hit this limit, go to your Coupler.io account settings and remove any unused Typeform connections before adding a new one.

Missing data

Some responses are missing from the export

Check whether you've set a Submitted after or Submitted before date filter on the Form responses entity. If those filters are active, only responses within that range will be returned. Use the date picker to widen the range, or clear the filters to pull all available responses.

Email addresses aren't appearing in the output

Email answers are exported as regular answer columns, not as a separate top-level field. Look for a column named after your email question's label (e.g., answers.what_is_your_email). If the column is missing entirely, check that the question was answered by respondents and that it existed in the form at the time of submission.

A form doesn't appear in the form dropdown

Only forms belonging to the connected Typeform account will appear. If the form lives in a different workspace or was created by a different user, connect that account separately. Also confirm the form hasn't been deleted or moved to a different workspace.

Data discrepancies

The preview shows different data than what's exported to the destination

The preview in Coupler.io shows a limited sample of rows and may not reflect all responses or the full column set. Run the data flow manually to get the complete export. If discrepancies persist after a full run, check whether any advanced filters are applied that would exclude certain responses from the export but not the preview.

Response counts in Coupler.io don't match what I see in Typeform

Typeform's dashboard includes partial (incomplete) responses in some views, but the API only returns fully submitted responses. This is expected behavior — your Coupler.io export will always show a lower count than the Typeform dashboard if any respondents abandoned the form before submitting.

Permission errors

"Access denied" or "Unauthorized" error when syncing a form

This usually means the connected Typeform account doesn't have access to the form you selected. If the form is owned by another team member or workspace, you'll need to reconnect using an account that has access. Workspace admin accounts typically have the broadest access.