# FAQ

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<summary>Where do I find my Clockodo API key?</summary>

Log in to your Clockodo account and navigate to **My account > API**. Your API key is displayed there. You'll also need your Clockodo account email address — both are required when connecting to Coupler.io.

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<summary>Can I pull data from multiple Clockodo accounts into one destination?</summary>

Yes. Add each Clockodo account as a separate source in the same data flow using a different API key for each. Then use the **Append** transformation to combine the data into a single output. This is useful for agencies managing separate Clockodo workspaces per client.

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<summary>Why are my time entry durations showing large numbers instead of hours?</summary>

Clockodo returns duration in **seconds**. Divide the value by 3600 in your destination to convert to hours. In Google Sheets, you can add a calculated column with a simple formula like `=A2/3600`.

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<summary>Can I get a report that shows billable hours by customer?</summary>

Yes. Add **Entries** and **Customers** as two sources in the same data flow, then use the **Join** transformation on the `customers_id` field. Filter by `is_billable = true` to limit the output to billable time. Send the result to Google Sheets or Looker Studio to build a client-facing utilization report.

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<summary>Why is absence or overtime data missing from my export?</summary>

Absences, Holidays quota, and Overtime carries are HR-sensitive entities that require admin-level access in Clockodo. If the API key you're using belongs to a standard user, these entities may return partial or no data. Switch to an admin account's API key to get full access.

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<summary>How far back can I pull historical Entries data?</summary>

Coupler.io uses the **Start date** or **Years** parameters to control the date range. There's no hard limit on how far back you can go, but very large historical pulls can hit Clockodo's rate limits. For large datasets, use the Years parameter to pull one year at a time and combine them using Append.

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<summary>Can I use Clockodo data with AI tools like ChatGPT or Claude?</summary>

Yes. Coupler.io supports AI destinations including ChatGPT, Claude, Gemini, Perplexity, Cursor, and OpenClaw. You can send a User reports or summarized Entries export directly to an AI destination to generate narrative summaries, spot anomalies, or answer questions about team performance.

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<summary>What's the difference between User reports and Entries?</summary>

User reports are pre-aggregated summaries that Clockodo generates per user — they're quick to use but give you less control. Entries is the raw time log data, which lets you build custom aggregations, apply your own filters, and join with other entities. For most analytical use cases, Entries is the more flexible choice.

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{% hint style="info" %}
For a full breakdown of available fields and entity structures, see the [Data Overview](https://docs.coupler.io/sources/category/time-tracking/clockodo/data-overview) article. If you're running into authentication or missing data problems, check [Common Issues](https://docs.coupler.io/sources/category/time-tracking/clockodo/common-issues).
{% endhint %}