FAQ

Can I export multiple tables from TimeTonic in one data flow?

Yes. Create a data flow for each table you want to export (e.g., one for Timesheets, one for Projects). You can then use Append transformations to combine them in your destination if they have the same structure, or keep them separate for different uses.

How often can I schedule TimeTonic data exports?

You can schedule data flows as frequently as you need—hourly, daily, weekly, or monthly. Choose based on how current your data needs to be. For payroll and billing, daily or weekly is typical. For dashboards, hourly may make sense if you update hours throughout the day.

What time zone does TimeTonic use for exported dates and times?

TimeTonic stores times in UTC by default, but your workspace may have a configured time zone. Check your TimeTonic workspace settings to see how times are being recorded. If there's a mismatch, you can add a formula in Google Sheets or BigQuery to convert times to your preferred zone.

Can I join TimeTonic data with other sources in Coupler.io?

Yes. Use the Join transformation to combine TimeTonic hours with employee rates, project budgets, or cost center data from another source (Google Sheets, Excel, BigQuery, etc.). This is useful for calculating labor costs, project profitability, or resource utilization.

How do I handle timezone issues when exporting timesheet data?

If your team works across time zones, verify that TimeTonic entries are logged in the correct zone. In your workspace settings, confirm the time zone for the account. If times are consistently off in your export, check if times were logged on a device with a different timezone setting. You can also create a calculated field in your destination to adjust times as needed.

What should I do if my TimeTonic export shows IDs instead of names?

This usually means the view or export is configured to display ID fields. In TimeTonic, edit the view to show name columns instead. Alternatively, create a Join in Coupler.io to look up names from a reference table (e.g., employee master list) using the ID as the key.

Can I send TimeTonic data to an AI destination like Claude?

Yes. You can send TimeTonic timesheet or project data to Claude, ChatGPT, Gemini, or other AI destinations. This is useful for generating automated insights on team productivity, identifying over-allocation, or analyzing project profitability trends without manual analysis.

How do I regenerate my TimeTonic API key?

Go to your TimeTonic account settings, find the API key section, and select the option to generate or regenerate your key. Copy the new key immediately and paste it into Coupler.io. The old key will no longer work after regeneration, so update any other integrations that use it.

What if I see a "No tables found" error?

This means your workspace doesn't have any tables yet, or your user account doesn't have permission to view them. Create at least one table in TimeTonic (e.g., a timesheet table), or ask your admin to grant you access. Then regenerate your API key and try connecting again.

For more details on metrics, dimensions, and use cases, see the Data Overview article. For troubleshooting steps, check Common Issues.