Claude connector tools don't load
On Claude's individual Free and Pro plans, the official Coupler.io connector may connect but its tools fail to load, so Claude can't see or query your data sets. This is an issue on Claude's side with the official connector — your data and data sets in Coupler.io are unaffected. Use the custom connector as a workaround.
Issue Overview
The official Coupler.io connector (added from Claude's connector directory) shows as connected, but no Coupler.io tools appear and Claude can't access your data sets.
Affected: Claude Free and Pro (individual) plans.
Not affected: the custom connector works on all plans.
Team and Enterprise plans are not affected. The official connector works there, so no change is needed.
Workaround: use the custom connector
Both connectors point to the same Coupler.io service, and the custom connector works on Free and Pro plans.
Copy your custom connector URL from Coupler.io. Open AI integrations, click Custom connector at the bottom of the page, and copy the URL.
Remove the official connector in Claude. Disconnect the existing Coupler.io connector.
Add Coupler.io as a custom connector in Claude. Go to Connectors → Add → Add custom connector. Enter a name using plain letters and spaces only — do not use a dot, apostrophe, or any special character (for example, use Coupler Custom, not Coupler.io), or the connector may fail to work. Paste the URL you copied; nothing else is required. Click Connect and complete authentication.
Once the new connector is authorized, Claude will regain access to your datasets and tools.
Status
This is a known issue with Claude's official connector on Free and Pro plans and is being tracked with Anthropic:
We'll update this page once the official connector works again on Free and Pro plans.
Last updated
Was this helpful?