> For the complete documentation index, see [llms.txt](https://docs.coupler.io/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.coupler.io/troubleshooting/claude-connector-tools-dont-load-on-free-and-pro-plans.md).

# Claude connector tools don't load

On Claude's individual **Free** and **Pro** plans, the official Coupler.io connector may connect but its tools fail to load, so Claude can't see or query your data sets. This is an issue on Claude's side with the official connector — your data and data sets in Coupler.io are unaffected. Use the **custom connector** as a workaround.

***

#### Issue Overview

The official Coupler.io connector (added from Claude's connector directory) shows as connected, but no Coupler.io tools appear and Claude can't access your data sets.

* **Affected:** Claude **Free** and **Pro** (individual) plans.
* **Not affected:** the custom connector works on all plans.

{% hint style="info" %}
**Team and Enterprise plans are not affected.** The official connector works there, so no change is needed.
{% endhint %}

***

#### Workaround: use the custom connector

Both connectors point to the same Coupler.io service, and the custom connector works on Free and Pro plans.

{% stepper %}
{% step %}
**Copy your custom connector URL from Coupler.io.** Open [AI integrations](https://app.coupler.io/app/ai_integrations), click **Custom connector** at the bottom of the page, and copy the **URL**.
{% endstep %}

{% step %}
**Remove the official connector in Claude.** Disconnect the existing **Coupler.io** connector.
{% endstep %}

{% step %}
**Add Coupler.io as a custom connector in Claude.** Go to **Connectors → Add → Add custom connector**. Enter a **name** using plain letters and spaces only — do **not** use a dot, apostrophe, or any special character (for example, use `Coupler Custom`, not `Coupler.io`), or the connector may fail to work. Paste the **URL** you copied; nothing else is required. Click **Connect** and complete authentication.
{% endstep %}
{% endstepper %}

Once the new connector is authorized, Claude will regain access to your datasets and tools.

***

#### Status

This is a known issue with Claude's official connector on Free and Pro plans and is being tracked with Anthropic:

* <https://github.com/anthropics/claude-ai-mcp/issues/523>
* <https://github.com/anthropics/claude-ai-mcp/issues/552>

We'll update this page once the official connector works again on Free and Pro plans.


---

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