FAQ

Where do I find my Canny API key?

Go to your Canny workspace and navigate to Settings → API. Your API key is listed there. Only workspace admins can access this page — if you don't see it, ask your Canny admin for the key or to grant you admin access.

Can I connect multiple Canny workspaces to Coupler.io?

Yes. Create a separate data source connection in Coupler.io for each Canny workspace using that workspace's API key. You can then use Coupler.io's Append transformation to combine data from both workspaces — for example, merging Posts from two different product boards into one unified table.

Can I export data from private boards?

It depends on the permissions of the API key you use. If the API key belongs to an admin who has access to private boards, those posts will be included. If the board is restricted and the key owner doesn't have access, posts from that board will not appear in your export.

How is Canny's score calculated?

Canny's score field is a proprietary weighted metric. It factors in vote count, the recency of votes, and the relative influence of voters — not just raw upvotes. A newer post with recent activity can outscore an older post with more total votes. If you want an unweighted ranking, use the vote_count field instead.

Can I use Canny data with AI tools through Coupler.io?

Yes. Coupler.io supports AI destinations including ChatGPT, Claude, Gemini, Cursor, Perplexity, and OpenClaw. You can send your Canny Posts or Comments data to any of these to generate automated feedback summaries, prioritization recommendations, or release notes drafts.

How do I track how long feature requests stay in each status?

Use the Status changes entity. Each row records a status transition with a timestamp, the previous status, and the new status. Join this with the Posts entity on post_id, then calculate the time difference between consecutive status changes for each post. This gives you average time-in-status across your board.

Why does my Votes count differ from what Canny shows in the UI?

Canny may deduplicate votes from users with multiple accounts before displaying the count in the UI. The raw Votes entity returns individual vote records without that deduplication. See the Data Discrepancies section in Common Issues for more detail.

Can I combine Canny data with data from other tools in the same data flow?

Yes. Coupler.io lets you add multiple sources to a single data flow. You can join Canny Posts with data from your CRM (e.g., to enrich with customer tier) or append Canny data with feedback from another platform. Use the Join, Append, or Aggregate transformations depending on what you need.

For details on all available fields and metric combinations, see the Data Overview article. If you're running into sync errors or missing data, check Common Issues.